1. Cancelling or moving an appointment
You can cancel a Requested or Confirmed visit in your appointment dashboard. Contact the workshop to discuss a different time, a late cancellation or work already in progress. Cancelling an appointment does not itself cancel an approved parts order or reverse a payment.
2. Parts, procurement and work already performed
Ask for the cancellation and return conditions before approving a special-order part or service. Eligibility depends on the agreed order, procurement status, product condition and work performed, subject to applicable consumer rights. Report damaged, defective or incorrect parts promptly with the invoice and relevant photos. No automatic non-refundable advance or blanket exclusion is created by this page.
3. Refund requests and payment records
Contact Engineering Exponent with your invoice number, payment reference and reason for the request. The workshop will review the request and communicate the outcome, amount, method and expected timing. A refund marked in the website ledger is a record only; the actual payment must be returned through the relevant bank or provider. Processing time depends on that provider and will be communicated for the specific case.
4. Your legal rights
Job-specific conditions and this policy operate subject to applicable consumer law. Nothing here removes a remedy that cannot lawfully be excluded. If a concern remains unresolved, use the contact details below to request further review.
Contact Engineering Exponent
sales@engineeringexponent.com
+91 98863 96664
7, ITPL Main Rd, Maruthi Nagar, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560048